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Support Center

Find answers and get help with Run-It

Getting Started

Go to Settings and connect your Garmin account. Once linked, your activities sync automatically, no manual uploads needed. New runs typically appear within minutes of syncing to Garmin Connect.

Yes. Go to New Analysis, select your .FIT file from Garmin Connect or the Stryd Powercenter. We support .FIT files from Garmin devices with Running Dynamics and from Stryd power meters.

Garmin watches paired with a Running Dynamics sensor (HRM-Run, HRM-Pro, RD Pod) and Stryd power meters. Check the sensor dropdown in New Analysis for a full compatibility list.

Your Profile

A multi-metric visual breakdown of your running form across pace brackets. It shows six key metrics: Cadence, Ground Contact Time (GCT), Vertical Oscillation (VO), Vertical Ratio (VR), Duty Factor (DF), and Loading Pattern Index (LPI), and how each changes as you run faster or slower.

Shows how your body responds to sustained effort. It tracks Heart Rate and GCT drift patterns across your runs, grouped by fatigue level (daily, tempo, race). The Economy Impact section estimates how fatigue affects your running economy over different distances.

A deep-dive into a single activity's mechanical drift. Place analysis windows on your run to measure GCT drift precisely, identifying exactly where fatigue kicks in and how your form changes over time. You can drag the windows and save custom positions.

A table of all your processed runs showing key stats like distance, pace, GCT drift, run type, and shoes worn. Click any row to load that activity in the Drift Inspector for deeper analysis.

Shoe Recommendations

Shoes that closely match your biomechanical profile. Based on our analysis, they offer the best fit for your running form and mechanics.

Alternatives that align with your biomechanics but with less supporting data than Great Picks. They may differ in some characteristics, yet should still perform well for your running style.

During upload, select specific shoes you want analyzed. They appear as mystery cards on your report. Unlock any card for €0.99 to see how well that shoe matches your biomechanics.

Daily, tempo, and race shoe reports are completely free, with 3 Great Picks and 3 Good Options fully unlocked per report. No subscription needed for standard recommendations.

Strava Sync

Go to Profile, find the Strava Sync section, and connect your account. Run-It will pull your Strava shoe data and recent running stats automatically.

After syncing, you need to confirm imported shoes in Profile. Until confirmed, they appear as a placeholder in the shoe column. Open the Strava Sync section, review the imported shoes, and confirm them.

Billing & Plans

Garmin & Stryd activity sync, full biomechanical profile, fatigue resilience profile, drift inspector, activity log, and free daily/tempo/race shoe recommendations, all included at no cost.

Pro unlocks unlimited custom shoe analysis, premium features, and priority support for €6.99/month. Manage your subscription anytime from Settings.

Go to Settings to view your current plan, update your payment method, or cancel your subscription. Changes take effect at the end of your current billing cycle.

Technical Help

Ensure your file is a valid .FIT format exported from Garmin Connect (the web version, not the app). The file must contain Running Dynamics data. If the problem persists, try re-exporting the file or contact support.

Payment processing can take a few moments. Refresh your report page. If the issue persists after 5 minutes, contact brechtc@run-it.be with your order details.

Check that your Garmin account is connected in Settings. New activities typically appear within minutes of syncing to Garmin Connect. If nothing shows up, try disconnecting and reconnecting your Garmin account.

Yes. Your running data is encrypted and stored securely. We never share personal information with third parties. Read our Privacy Policy for full details.

Run-It

Still need help?

We typically respond within 24 hours

brechtc@run-it.be

Send us an email